Thank you for viewing our Pickups & Shipping & Returns policies. We strive to provide the best possible service to our customers while ensuring your packages' safe and timely delivery.

 

Before checking out, please make sure you have comprehended our Returns and Exchanges Policies. If you have any questions, please contact us. Our staff are joyful to assist you!

 

 

In-store Pickups: 

• Pickups will be available 48hrs after the order confirmation date. A pickup confirmation email or text message will be sent to notify customers.

Store Locations

 2492 W 41st Ave, Vancouver, BC V6M 2A7 

Business Hours: Monday to Sunday, 11:00 AM to 6:00 PM

 8328 Capstan Way Unit 1111, Richmond, BC V6X 4B6

Business Hours: Monday to Sunday, 12:00 PM to 7:00 PM

 

 

Shippings:

Within Metro Vancouver

• Our standard shipping time is typically 2-3 business days within Metro Vancouver, and we offer free shipping for orders over CAD 158 before tax. For orders less than CAD 158 before tax, we will issue an additional shipping cost of CAD 15.

*We have two locations where both welcome In-Store Pickups!*

 

Within Canada

• The regular shipping time is typically 3-5 business days within Canada, and we offer free shipping for orders over CAD 258 before tax. For orders less than CAD 258 before tax, we will issue an additional shipping cost of CAD 15. 

 

We will be using CANADA POST as our shipping carrier.

 

To the USA and China's Mainland

Please note that international shipping rates vary based on location and package weight. Any additional customs fees or taxes will be the responsibility of the recipient. Please refer to Customer Support Page to contact us for shipping details before placing your order. 

• The shipping time is typically within 2 weeks to the United States, and we offer free shipping for orders over CAD 258 before tax. For orders less than CAD 258 before tax, we will issue an additional shipping cost of CAD 25.

 

• The standard shipping time is typically 3-4 weeks to China's Mainland, and we offer free shipping for orders over CAD 198 before tax. For orders less than CAD 198 before tax, we will issue an additional shipping cost of CAD 15.

 

Once an order is placed, we will send a confirmation email to you, and the processing period is up to 5 business days. Unicorn Kids Boutique does not hold any responsibility for any delayed, stolen, or lost packages. Unicorn Kids Boutique has the right to reject any orders without any reason.  

 

 

Returns and Exchanges

★We understand that sometimes things change. Items may need to be exchanged or returned for some reason. We want to ensure you are delighted with your purchase. 

We strive to provide the best possible service to our customers. 

Our staff will cheerfully answer your worries and questions if you have any considerations about the products and the policies before you place your orders. We are happy to assist you with sizing guides, promotions and even live pictures of our items to help you decide on the orders. 

Please don't hesitate to contact us! ★

 

Return Policies

Within 14 days of purchase, regular-priced merchandise in good condition with tags attached may be exchanged or refunded as store credit. The timeframe is calculated AFTER the order delivery confirmation date. Merchandise will ONLY be accepted for exchanges with the original receipt. Any worn, damaged, stained and altered merchandise will NOT be exchanged or returned.

The shipping fee is also NOT eligible for a refund. 

 

Please note all SALES items, BEAUTIES and BABIES items are FINAL SALES and are not eligible for any returns and exchanges.

 

Special Products

Some unique products involved in personal usage (e.g. UNDERWEAR, SOCKS, ELECTRONICS, etc.) are FINAL SALES. In this case, customers will be provided with clear statements of the Return Policies in the product description.

 

 

ᰔᩚ Thank you for choosing us for your needs. We appreciate this shopping experience with you and look forward to serving you again!